Refund Policy

 

At Aythena, as a SaaS provider, we offer digital, non-tangible services that are deemed irrevocable once activated, except as required by applicable consumer protection laws. We encourage you to review our Terms and Conditions carefully before making any payment.

Acceptance of Refund Policy
Before placing an order, please ensure that you fully understand the functionality and features of our services. By completing a purchase, you confirm that you have read, understood, and agreed to this Refund Policy. If you disagree with any of these terms, please contact us immediately with your comments, suggestions, or concerns—we value your feedback. We strive to respond to all inquiries within 48 hours.

1. FREE TRIAL AND SUBSCRIPTION RENEWAL

Any free trial provided by Aythena is non-refundable and will automatically convert into a premium subscription at the end of the trial period unless canceled before the renewal date.

2. REFUND ELIGIBILITY

Refunds may be requested under the following conditions:

• If Aythena fails to deliver the number of reels specified in your chosen plan, you may request a refund within:

  • 24 hours of the initial payment, or

  • At least 24 hours before the commencement of the next billing cycle.

Refund requests submitted outside of these timeframes will not be processed. All refund claims are subject to verification of the unmet deliverables.

3. NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued in the following cases:

• Change of Mind: Deciding to discontinue the service after subscribing.

• Partial Usage: Using the service for only part of the billing cycle and then requesting a refund.

• Failure to Cancel Subscription on Time: If you do not cancel at least 24 hours before the renewal date, you will be charged for the next billing cycle, and this charge is non-refundable.

4. SUBSCRIPTION CANCELLATION

• Cancellation Process: Since there is no dashboard for cancellations, all requests must be submitted via email.

• How to Cancel: To cancel your subscription, send an email to [support email] with the subject line:
  "Subscription Cancellation Request – [Your Name]" and include:

  • Your account ID

  • The plan you are subscribed to

  • Confirmation that you want to cancel

• Important Notice: If your cancellation request is not received at least 24 hours before the next billing cycle, you will be charged for the next period, and no refund will be issued.

• Service Continuation Post-Cancellation: Once canceled, your subscription will remain active until the end of the current billing period. No further charges will be incurred.

5. REFUND REQUEST PROCESS

To request a refund, you must email our support team at [support email] with the subject line:
"Refund Request – [Your Name]" and include the following details:

• Your account ID

• The plan you are subscribed to

• A detailed explanation of why you are requesting a refund

• Supporting evidence if claiming a refund due to unmet deliverables

• Processing Time: Refund requests will be reviewed within 5 business days.

• Approval & Payment: If approved, the refund will be processed to your original payment method within 7-10 business days.

6. ENGAGEMENT METRICS DISCLAIMER

Aythena does not guarantee specific outcomes such as increased sales, followers, or views on your content. Our service focuses solely on content amplification, and actual results may vary based on multiple external factors.

7. COMPLIANCE WITH APPLICABLE LAWS

This refund policy complies with applicable consumer protection laws and regulations. Customers retain their statutory rights.

8. CONTACT & SUPPORT

For any refund requests or subscription cancellations, email us at [support email]. Please provide all necessary details to ensure a smooth process. Our team will respond within 5 business days.

By subscribing to Aythena’s services, you acknowledge and agree to this refund policy. Aythena reserves the right to update this policy at any time, with changes reflected on our official website.